Lane Estates
Support

How can we help?

Find answers to common questions about Lane Estates, or reach out and we'll get back to you.

support@laneestatesrealty.com
What is Lane Estates?
Lane Estates is a real estate client experience platform that connects agents with their buyers, sellers, and investors in one organized app. Clients get a guided view of their transaction journey, and agents get a full dashboard to manage deals, documents, and communication.
How do I create an account?
Client accounts are created by your agent — you'll receive an invitation to set up your password when your agent adds you to their client list. Agents can sign up directly from the app and choose a subscription plan to get started.
What roles does Lane Estates support?
Lane Estates supports three client roles: Buyer, Seller, and Investor. Each role has a tailored experience with relevant journey stages, action items, and listing views specific to your transaction type.
What iPhone do I need?
Lane Estates requires iOS 17 or later. It's currently optimized for iPhone — an iPad version is not available at this time.
How do I track where my deal stands?
The Journey tab shows your current stage in the transaction process — from initial search through closing. Each stage displays what's been completed, what's in progress, and what comes next. Your agent updates this as your deal moves forward.
How do I complete my action items?
Open the Actions tab to see your pending tasks and required documents. Tap any document requirement to upload a file directly from your phone. Tasks can be checked off as you complete them.
Why am I not seeing any listings?
Listings in the My Search tab are curated by your agent. If the tab appears empty, your agent hasn't pushed any properties yet. Contact your agent directly to let them know you're ready to start reviewing listings.
How do I update my password?
Go to the Profile tab and select Change Password. Enter your current password and choose a new one with at least 8 characters. If you've forgotten your password, use the "Forgot Password" link on the sign-in screen to reset it via email.
How do I add a new client?
From the Clients tab in the agent app, tap the + button in the top right. Enter the client's name, email, phone, and select their role (Buyer, Seller, or Investor). Lane Estates will send them an invitation to set up their account.
How does the MLS search work?
Lane Estates integrates with Bridge Interactive's RESO API using live Miami REALTORS® (MIAMIRE) data. You can search by address, zip code, city, or MLS number. Search results can be pushed directly to a client's property list from the client detail screen.
How do I advance a client's journey stage?
Open the client's profile, go to the Journey tab, and tap the current stage to advance it. Each stage can include notes and a timestamp. Clients are notified automatically when their journey is updated.
What subscription plans are available for agents?
Lane Estates offers monthly and annual subscription plans for agents, available through the App Store. You can view and manage your plan from the Profile tab in the agent app. Subscriptions are billed through your Apple ID.
Can I manage multiple clients at once?
Yes. The agent dashboard displays all active clients, their deal stage, and any outstanding action items at a glance. You can filter by role (Buyer, Seller, Investor) and tap any client to view their full profile.
Why am I not receiving push notifications?
Make sure notifications are enabled for Lane Estates in your iPhone's Settings → Notifications → Lane Estates. If notifications are enabled but still not arriving, try signing out and back in from the Profile tab to refresh your device registration.
Is my data secure?
Yes. Lane Estates uses Supabase for authentication and data storage, with row-level security ensuring that each user can only access their own data. All data is transmitted over HTTPS. See our Privacy Policy for full details.
How do I delete my account?
You can delete your account directly in the app: go to the Profile tab, tap Settings, then select Delete Account. This permanently removes your account and all associated data. If you have trouble with the in-app option, email us at support@laneestatesrealty.com and we'll process the deletion within 5 business days.

Still need help?

Our team is here. Send us a message and we'll get back to you as soon as possible.

Email Support